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With the holiday season upon us, lots of people will head to the malls to buy presents for friends and family. The retail industry spends a lot of money researching how to make their stores feel inviting and give customers a great shopping experience. If a student were to rate the “customer service” they experienced in your GSA, what might they say?
This new resource encourages students to have a discussion about how welcoming their GSA really is. What if a “secret shopper” came to your club?
Read the resource here.